• identify two to three key goals for the year;
• design a plan for ensuring progress on the ideas; and
• outline how we will measure success

• to identify the ingredients and dig into the challenge at hand to ensure we have all the key aspects on the table and clearly articulated
• to then facilitate discussions and workshops to drive towards clarity on agreed priorities and decisions that need to be made
• design an actionable plan based on the decisions made to measure success

Realising you need new digital technology is one thing, actually getting the right tools in place and being used is another.

Most people agonise over the tool they chose but in reality the internal management of expectations, budgets and user adoption is far more important. No tool will be a perfect fit, they all have limitations.

• clearly understand what problem the digital technology will solve, how it will solve the challenge and what the return on investment will be
• ensure this is clearly articulated and owned internally, especially by the teams who will be expected to use any new technology
• build a strategy for ensuring the future users of the technology are brought along for the digital transformation ride